A wireless call system is only of value if someone answers the call. Alerts need to be sent to the right people to ensure that they deal with the problem.
Assign a Dedicated Channel per Role
As most systems allow you to distribute calls across several channels, you can assign the different staff members their own individual channels. This means that kitchen staff calls won’t buzz the servers while they are serving at the tables and the staff on reception will receive calls to the restaurant when it is busy.
Use Different Tones for Different Jobs
A Pager System with many different tones can be assigned to a pager. For example a short single beep could be assigned to servers, a double tone to the kitchen staff and a long single pulse to managers.
Give Managers a Supervisory Alert
Their specific alert can also be configured to forward all alerts to their pager as they need to be aware of any issues within the service. There is more on the Pager System at https://www.dinggly.com/us.
Keep Back-of-House Alerts Quiet
The vibration of a pager would be suitable for a number of roles i.e. kitchen, stockroom etc. as they are typically based in noisy areas of the premises. In contrast a floor server would require a pager to produce an audible signal in order for him/her to be alerted whilst based in busy areas of the premises.
Review Assignments When Rotas Change
Staff roles change frequently, so ensure you review the wireless call system’s pager assignment(s) for each member of staff when they change over on a new rota to ensure they are using the correct pager for their shift.
Matching alerts to roles at setup will save a lot of problems when in service.
Leave a Reply